The booking terms and conditions (T&C) of Franbrasil Tour’s C.A. are detailed in this document. All bookings with Franbrasil Tour’s C.A. are subject to the below T&C which are governed by venezuelan Law and both parties agree to submit to the jurisdiction of the Venezuelan Court in the city of Merida at all times. By making a booking with Franbrasil Tour’s C.A., you are agreeing to those T&C. In the event of a contradiction between the T&C mentioned here, on Franbrasil Tour’s C.A. itineraries and travel documents or those posted on the websites of Franbrasil Tour’s C.A., the latter shall prevail.
To cancel your booking with Franbrasil Tour’s C.A., please notify your travel insurance company and Franbrasil Tour’s C.A. in writing, explaining the reason for the cancellation. Any cancellation fees will be calculated according to the date of receipt of the written advice of the cancellation of your booking. Please read your travel insurance policy carefully and contact your insurance to find out about the conditions and level of coverage you are entitled to as well as documentation required to obtain full reimbursement of your trip by the insurance. Franbrasil Tour’s C.A. will provide all relevant documents whenever required by your insurance.
All refunds will be processed within 12 weeks from the date of cancellation. All complaints are to be sent via by registered post and addressed to Franbrasil Tour’s C.A. Urb Santa Catalina Alta, Casa sn, crta principal – Municipio Libertador – Paroquia Jacinto Plaza 5101 Merida – Merida - Venezuela. Please do not delay in contacting us in the event of a complaint. Do contact us while you’re on tour which would be the easiest way to settle your claim as early as possible. In the event where we are unable to solve your problem before your return, then you should contact Franbrasil Tour’s C.A. within the next 28 days maximum following your trip to Venezuela. Disputes, if any, are subject to the local courts in Merida and venezuelan law.