A non-refundable deposit of 20% of your desired Package is required to secure all bookings. Visa and MasterCard are accepted by the resort. Booking deposits are not refundable.
The balance of your booked Package is due 30 days before arrival date. Our preferred method of payment is by bank wire transfer. Balances paid by credit card will incur a 5% Admin Fee (Booking Deposits are not subject to any credit card Admin fees). Guests failing to pay the balance due 30 days prior to arrival will lose their Booking Deposit and Matava reserves the right to re-sell accommodation not paid for by the due date.
Matava resort is willing to accommodate changes to reservations if an emergency need arises. Changes to reservations will cause the itinerary to be re-priced at the current standard pricing for the rebooked dates. Any package previously quoted will be invalidated. If rebooking is requested, Matava resort cannot guarantee availability or price for new requested dates.
A guest deposit is understood to be a formal & binding commitment to pay for the vacation package in full, to take the activities that you requested and that Matava resort fulfilled in good faith. The deposit is non-refundable. Furthermore, submission of a deposit by any guest indicates that guest’s full acceptance of Matava Resort’s Booking Terms & Conditions.When a booking is made, space is held and other bookings are turned away. We stand by our confirmed bookings and respectfully request that you do the same. Thank you for your understanding.
Where a guest fails to complete a dive, dive course or fails to participate in pre-booked or packaged activities for any reason (including ill health) or free choice, they will still be charged for the package. For example, if a guest books a package which includes 5 days of diving and on the third day they abort their first dive because they couldn’t equalize. When that guest checks out, they will still be charged for the package and advised to make a claim on their travel insurance (see insurance ).